Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The AppleSneakers team promises that our versions are the best. It will be difficult for your friends or relatives to distinguish between real and fake. At the same price, our quality is the best, allowing you to compare with other sellers.
Please add products to your cart and submit your order. Add the necessary information and pay with your credit card. You will recieve an order e-mail confirmation within 1 minute.
Check your email, there will usually be a tracking number email. The package will be delivered in about 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 40 days, please contact customer service and we will arrange re-delivery or refund.
You have 24 hours after placing the order, to change your shipping address if you need it. Just send us an email at support@applesneakers.com with your order information and the correct shipping address.
You can track your order here.
No, we don’t keep the credit card information on file
No, all tax comes included.
We support 90% of countries except Africa and remote island countries.
We include inside every package for free:
- x1 Nike White Socks
- x1 Jordan 1 Keychain
- AppleSneakers Card
You can create an account here.
Shipping is 100% free.
If the package stops updating or is destroyed by customs, contact our customer service for re-delivery
Yes, we sell clothes & accessories at AppleClothess.com
They might be shipped in separate packages, and multiple tracking numbers will be provided after shipping.
We accept all Credit Cards, ApplePay and Bizum as payment.
Have patience, the package sometimes can take some days more to arrive to the warehouse, after it arrives and it’s shipped, the tracking numberwill be sent
If you need to swap an item
Returns and Exchanges
Yes, we do.
We do accept returns, contact us at support@applesneakers.com to proceed.
If size and product is wrong, we can reship. but you need return it. We will send you address to return it and we will pay the ship fee
We will not make any claims if the shoe box is damaged.
If there is a weight problem with the product, we can refund or resend it.
Please mail us at support@applesneakers.com
Please contact us via email support@applesneakers.com or throught our instagram @Applesneakers_
You have 24 hours after placing the order, to change your shipping address. Just send us an email at support@applesneakers.com with your order information and the correct shipping address.
Yes, if you want to cancel or change an order it has to be done 48 hours before the order is placed.
No, you can’t